Better Business Bureau investigating Denver brewery tour company
John Wolfe is one of many customers who say they have paid for the tour online and that the tour bus never showed up. Wolfe and six friends paid $297 for the tour and were told to meet in front of Union Station on a Saturday morning. He says he signed up for the tour through Denver Daily Deals, an online coupon site.
via Complaints Pour In About Craft Brewery Tour Company « CBS Denver.
It’s not as if the BBB can do anything. They’re not a government agency. The worst they ever do is send a letter goths company asking them to contact the unhappy customer and resolve the matter. Even if the company doesn’t, it still takes numerous complaints before the BBB will lower their rating of the business (ratings that mean little to nothing). The business can get a great rating again by paying the BBB to become a member.